Welcome to the Cookbook Village support page. We pride ourselves on our stellar customer support and hope to bring you the boutique bookstore we promise, with all its personalized service and up-close look at the books, but from the convenience of your desktop, laptop or mobile device.

Inquiries

Email is checked seven days per week and responded to weekdays Mondays through Fridays. Be sure to send us an email if you have an inquiry: guerin@cookbookvillage.com

Phone us at 480-553-8716. If we are unavailable, please leave us a message with your name, telephone number and inquiry. We'll promptly return the call and help you with your inquiry.


Inventory

We are a used cookbooks stores therefore we generally only have one of each book in our inventory. Occasionally we have a second item on hand in our stock room that has not been listed. Please email us if you have a cookbook on your wish list.


Ordering

If you are having issues with placing your order online, please email us at guerin@cookbookvillage.com and we will assist you. Please include your email address, first and last name, item(s) you are attempting to purchase, notes on your issue/errors, phone number (including area code) where we may reach you and best times to phone if we can't resolve your issue through email.


Payments

We accept American Express, Discover, Mastercard, PayPal and Visa for payment. Our payment processing is handled by Shopify and PayPal. A PayPal account is not required to pay through our site. You may pay with your credit card. Simply choose the "Continue Checkout" button, fill in your billing and shipping information and continue to the payment screen to choose your preferred payment method.

Payments are processed directly between Shopify and our merchant PayPal. See our Transactions information on our Privacy Policy page to learn more about how we protect the security of your information. When using your credit card, please provide your credit card billing address, if different from the shipping address, and contact phone numbers. If the billing address you give does not match that which is on file at the financial institution or if authorization is not given for any reason, our secure system will not process the order.

We do not accept paper payments.


Pricing

Cookbook prices exclude shipping costs. Sales tax (applicable to Arizona residents) is included in the pricing shown in the checkout process. A shipping calculator is available to you during checkout to estimate your freight cost before finalizing your order.


Product Description and Condition

Photos

We do not use stock photos to showcase our cookbooks. Photos shown are generally the actual item listed for purchase. We work very hard to bring the brick-and-mortar cookbook shopping experience to your home but photos aren't always perfect. Please note that product colors, sizes/perspective and textures may vary from the way the photo appears on your computer

Descriptions and Condition

We pride ourselves on bringing you detailed descriptions on our cookbooks with full descriptions when available. As our store specializes in used cookbooks, we provide the condition of each item in our inventory at the bottom of our descriptions. Try as we might, we don't always get it right. Please write us if you feel we have inaccurately stated a cookbook's condition and we will review the issue and try to resolve it.

All prices, pictures and descriptions on this site are subject to change.


Promotions

We periodically offer sales and special promotions such as discounts, coupons and shipping specials through our website and and social media networks. Shipping fees are not applicable to discounts and are not factored into order totals used to apply discounts.

Purchasing or Cookbook Buy-In

Cookbook Village does not purchase cookbooks or personal collections from individuals.


Return Policy

Please contact us within 10 days of receipt of your item if you are dissatisfied or have an issue with your purchase to request a refund. Payment of return shipping fees are covered by Cookbook Village if there is damage to your item other than stated under "Condition" in each of our cookbook product listings.


Shipping and Handling

We offer Standard Shipping (USPS Media Mail for books). Packages are shipped within 1-2 days after cleared payment. Please allow time for delivery. From the time of shipment to deliver: Media Mail takes 2-8 business days (generally a week to deliver).

Shipping Fees

Final shipping fees are processed during check out.

  • All orders over $25 ship free via standard mail (USPS Media Mail for books).
  • All orders under $25 ship for a flat fee of $3.99.

Tax (Arizona addresses) is excluded from calculation of total order price. Order must weigh under 50 lbs.

International Shipping

Items ship to US addresses only, no exceptions. We do not ship outside of the United States or to APO addresses.


Sold Out Cookbooks

If you are looking for your purchases and don't see them in the original category, you will either find them in our Sold Out collection under the main Cookbooks menu option with the other store categories or they have been relisted because we've entered the same title into stock, but a different copy (in this case the details may appear different as they apply to the listed book).