Help
Email Inquiries
Email is checked seven days per week and responded to weekdays Mondays through Fridays. Be sure to send us an email if you have an inquiry: twobratkatz@yahoo.com
Inventory
We are a used cookbooks stores therefore we generally only have one of each book in our inventory. Occasionally we have a second item on hand in our stock room that has not been listed. Please email us if you have a cookbook on your wish list.
Ordering
If you are having issues with placing your order online, please email us at twobratkatz@yahoo.com and we will try to assist you. Please include your email address, first and last name, item(s) you are attempting to purchase, notes on your issue/errors, phone number (including area code) where we may reach you and best times to phone if we can't resolve your issue through email.
We do not take orders by telephone.
Order Status
Please use our Order Status form to check the status of your order and look up your shipping tracking number. We do send you the tracking number via our PayPal shipping application at the time of processing your shipment. The Order Status form is for additional convenience should you want a handy overview of your order and its status.
Payments
We accept American Express, Discover, Mastercard, PayPal and Visa for payment. Our payment processing is handled by PayPal though you do not require a PayPal account to pay through our site. You may pay with your credit card. Simply choose to Proceed to Checkout to select your preferred payment method or choose the PayPal express checkout to speed up payment and use PayPal as your payment method.
Payments are processed directly between Shopify and our payment services provider, PayPal. See our Transactions information on our Privacy Policy page to learn more about how we protect the security of your information. When using your credit card, please provide your credit card billing address, if different from the shipping address, and contact phone numbers. If the billing address you give does not match that which is on file at the financial institution or if authorization is not given for any reason, our secure system will not process the order.
Paper Payments
We do not accept money order, cashier's checks, personal checks, cash, COD or other forms of paper payments.
Pricing
Cookbook prices do not include shipping costs or sales tax. Shipping cost and sales tax (applicable to California residents) are applied during the checkout process. A shipping calculator is available to you during checkout if you would like to estimate your freight cost before finalizing your order.
Product Description and Condition
Photos
We do not use stock photos to showcase our cookbooks. Each photo shown is the actual item listed for purchase. We work very hard to bring the brick-and-mortar cookbook shopping experience to your home but photos aren't always perfect. Please note that product colors, sizes/perspective and textures may vary from the way the photo appears on your computer.
Descriptions and Condition
We pride ourselves on bringing you detailed descriptions on our cookbooks with full descriptions when available. As our store specializes in used cookbooks, we provide the condition of each item in our inventory at the bottom of our descriptions. Try as we might, we don't always get it right. Please write us if you feel we have inaccurately stated a cookbook's condition and we will review the issue and try to resolve it.
All prices, pictures and descriptions on this site are subject to change.
Purchasing or Cookbook Buy-In
Cookbook Village does not purchase cookbooks or personal collections from individuals.
Return Policy
Please contact us within 5 days of receipt of your item if you are dissatisfied or have an issue with your purchase to request a refund. Payment of return shipping fees will be determined on a case by case basis.
Sales Tax
Note to residents of California: State and local sales taxes will be added to your order at checkout.
Shipping and Handling
Books ship via USPS Media Mail. The US Post Office takes 1-2 weeks to deliver even though the item is shipped within 1-2 days after cleared payment. Please allow time for delivery. We charge a one time $.50 handling fee to the total order amount. This amount is already factored into the shipping charges.
Shipping Discounts
We offer combined shipping rates on multiple book purchases that are able to ship together. This equals more savings for you. Items are automatically discounted if purchased on the same order.
International Shipping
Items ship to US addresses only, no exceptions. We do not ship outside of the United States or to APO addresses.
